Nova.Help

Nova support

What do you need help with?

Choose the product you are having trouble with. Three questions later you will be talking to us, with everything we need already attached.

Choose a product

Nova Site The Nova website, the studio, and anything that is not a specific product. Website 5 areas · 23 topics Nova Legal Terms, privacy and product-specific legal documents for the Nova ecosystem. Website 3 areas · 9 topics Nova Cut The video editor and photo editor — import, timeline, effects and export. Desktop app 8 areas · 36 topics Atlas Desktop Assistant The desktop assistant — install, voice, skills and privacy. Desktop app 7 areas · 29 topics Atlas Website Atlas's own site — features, downloads and documentation. Website 2 areas · 8 topics Replay.GG Gameplay recording and clipping — capture, hotkeys, clips and storage. Desktop app 7 areas · 31 topics

Already have a ticket?

Open it with your ticket ID and the email address you used. You can read replies, add information, and see where it stands.

Check a ticket

What happens after you file

  1. You get a ticket ID immediately. Keep it — it is how you reopen the ticket.
  2. A person reads the ticket and either answers it or asks for what is missing.
  3. The ticket stays open until you say it is done, or it is resolved and closed.

Need more help?

For business inquiries or issues you couldn't resolve here, contact us directly at getnovasupport@gmail.com.