Lost the ID?
It is in the confirmation you saw when the ticket was created. If you cannot find it, open a new ticket describing the problem and mention that you filed one before — we can join them up at our end.
Existing ticket
Your ticket ID and the email address you used will open it.
It is in the confirmation you saw when the ticket was created. If you cannot find it, open a new ticket describing the problem and mention that you filed one before — we can join them up at our end.