You do not need an account
Every part of Nova.Help works without one. You can open a ticket as a guest with just an email address, or check an existing ticket with its ID and that address. An account only makes it faster the next time.
Nova Account
Signing in is optional. It keeps your tickets together and saves typing your address every time.
Every part of Nova.Help works without one. You can open a ticket as a guest with just an email address, or check an existing ticket with its ID and that address. An account only makes it faster the next time.