Atlas · Install & updates
Nothing on the last screen fitted, so just describe it. A person reads every one of these and will route it from here.
or
One line. What would you call this if it were a headline?
In your own words — there is no wrong way to write this. What you were doing, what you expected, and what happened instead. Exact error text helps more than anything else.
Up to 5 files, 10.0 MB each. Screenshots and log files are the most useful things you can send.
This helps us order the queue. Be honest rather than strategic — everything gets read.
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Used to reply, and to open this ticket again later.
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